PhantomPlate Inc. Refund Policy

30 day money back policy. Guaranteed.

All goods to be returned, whether defective or not, will require a Return Authorization Number (RAN) before they can be returned. To obtain a RAN, send an email to orders@PhantomPlate.com. List the reason for the return/exchange, or contact PhantomPlate Inc. at 800.359.2562. Information on your invoice is required before issuing a RAN. RAN’s must match the product authorized for return. RAN’s are only valid for 14 days, meaning that PhantomPlate Inc. must receive returned products to their store within this period otherwise the return may not be accepted.

PhantomPlate Inc. recommends that all products are suitably packaged in order to prevent damage during return shipping and that you do not write on or attach labels to the product being returned otherwise the return may not be accepted. A copy of the original Invoice must be included with the returned product.

The Return Authorization Number should be clearly visible, on the outside of the product-shipping carton.

PhantomPlate Inc. will not arrange for the product to be picked up for the return to PhantomPlate Inc.

PhantomPlate Inc. will not pay, nor reimburse any costs associated with a customer-organized shipment.

PhantomPlate Inc. recommends that products be returned by couriers that provide tracking information and delivery confirmation. PhantomPlate Inc. accepts no responsibility for loss or damage occurring in transit on return to PhantomPlate Inc. If a product is not defective or damaged and is not returned to us in the original unopened packaging, it will be returned to you at your cost.

PhantomPlate Inc. will test all products returned as defective or damaged within 30 Days of receipt into their store. Some products may need to be returned to the manufacturer for testing. If it is determined that the product is in working condition it will be returned to you and you will be invoiced for the processing and freight costs associated with the return.PhantomPlate Inc. reserves the right to refuse any returns that;

• Are incomplete or have missing parts.
• Are not returned in their original packaging.
• Show signs of physical damage to the product or its packaging.
• Do not include a valid Return Authorization Number on the shipping label.
• Have an expired Return Authorization Number.

As an alternative to the above, you could personally visit the PhantomPlate Inc. representative store with the product you wish to return and a copy of the invoice provided the reason for return is in accordance with the return policy as detailed herein. With the exception of an unopened product, we cannot process the return immediately and will process the return via the same procedures as detailed above once the product is received at the store.

Reasons for Returns
There are a number of reasons why a product may be returned. The following section classifies each type of return.

Dead on Arrival Product
If you receive a product that is not in the working order you should notify PhantomPlate Inc. immediately upon receipt of the product. If the product develops a fault (except those due to willful damage or customer misuse) within the first 7 days after purchase you should notify PhantomPlate Inc. immediately upon noticing the fault so that the return can be processed as a “dead on arrival product”. Follow the “Returns Procedure”. If it is determined that the product is not defective it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. For products found to be dead on arrival, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.

Damaged in Transit Product
If you receive a product that appears to have been “damaged in transit” you should refuse to accept delivery of the product. Direct the courier to “return goods to sender”. Notify PhantomPlate Inc. immediately. If you have already accepted delivery and then notice that the product appears to have been “damaged in transit” you should notify PhantomPlate Inc. immediately. Follow the “returns procedure”. For products found to be “damaged in transit” a credit will be issued for the original purchase price of the product returned and the freight costs associated with the initial delivery to you.

Incorrectly Shipped Product
If you receive a product that is different from the one ordered you should notify PhantomPlate Inc. immediately upon receipt of the product. Follow the “returns procedure”. For products “incorrectly shipped” a credit will be issued for the original purchase price of the product returned and the freight costs associated with the initial delivery to you.

Unopened Product
Except for products sold on a “No Return Basis” (as detailed below), PhantomPlate Inc. offers a 7-day return policy for products in their original unopened and undamaged packaging. You must contact PhantomPlate Inc. within 30 Days of shipping the product otherwise we cannot authorize a return. Follow the “returns procedure”. For products found to be in their original unopened and undamaged packaging, a credit will be issued for the original purchase price of the product returned less any freight costs associated with the initial delivery to you and the return delivery.

Faulty Product
If the product you have received develops a fault (except those due to willful damage, or customer misuse) within the first 30 days can be returned as the “dead on arrival product” procedure above.

Opened Product
Except for “Dead on Arrival” or “Damaged in Transit” product, PhantomPlate Inc. will not accept any opened product for return unless the product is defective within the warranties imposed by statute and which cannot be excluded by agreement.

PhantomPlate Inc. would accept opened products that;
Are “dead on arrival” or “damaged in transit” and develop a fault (except those due to willful damage, or customer misuse) within 30 days after purchase.

See PhantomPlate Inc. Limited Liability Policy.